FAQ

When can I expect to receive my order?

Orders are processed within 2–3 business days (Monday–Friday), excluding weekends and federal holidays.

After processing, delivery typically takes 4–9 business days (Monday–Friday).

Total estimated delivery time: 6–12 business days.

Orders placed after 6:00 PM (EST) will be processed on the next business day.

Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.

Do you ship internationally?

At this time, we ship within the United States only.

We do not ship to:

  • P.O. Boxes

  • APO/FPO/DPO military addresses

  • Restricted or inaccessible areas

My delivery time has passed. Where is my order?

Most orders arrive within the estimated timeframe. If your order has not arrived within 3 business days after the maximum estimated delivery window (12 business days), please contact us.

📧 contact@edynrow.com
📞 +1 (719) 341-7370

Customer Support Hours:
Monday to Friday | 9:00AM – 5:00PM (EST)

We aim to respond within 24 business hours.

What are the shipping fees?

  • Free shipping on all orders

All shipping costs are clearly displayed at checkout before payment.

What payment methods do you accept?

We offer secure checkout and accept:

  • American Express

  • Visa

  • Mastercard

  • Union Pay

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are encrypted and securely processed.

Why did I receive only part of my order?

In some cases, items may ship separately to ensure safe and efficient delivery.

If you ordered multiple products, they may arrive in different packages within the estimated delivery window.

If part of your order has not arrived after the full delivery timeframe, please contact us.

What should I do if my order arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery confirmation at:

📧 contact@edynrow.com

Include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

Do not return the item before contacting us. We will review your case and provide an appropriate resolution.

What if I entered the wrong shipping address?

Please contact us immediately at contact@edynrow.com

If your order has not yet been processed, we may be able to update the address. Once shipped, we cannot guarantee changes.

Incorrect address information may result in delays or additional shipping charges.

Can I change or cancel my order?

Orders can only be modified or canceled before they are processed. Please contact us as soon as possible if you need assistance.