Refund policy
Important Information
- Return window: 30 days from delivery
- Return address: New York, NY, USA (main warehouse)
- Processing time: Up to 10 business days for refunds to be completed
- Replacement costs: None
- Return cost: Customer pays return postage (except for defective or incorrect items)
Return Process
Need to return an item?
Please contact us at contact@edynrow.com within 30 days of receiving your order to initiate your return.
Items must be returned in their original condition — unworn or unused, with all tags attached and in the original packaging. You'll also need the receipt or proof of purchase.
Once your return request has been approved, we'll send you detailed return instructions.
Main Return Address:
112 W 38th St, New York, NY 10018, United States
We recommend using a tracked shipping service to ensure safe delivery, as customers remain responsible for parcels until received at our facility.
No restocking fees apply. Refunds are processed once the returned item has been inspected and approved at the return address.
Refunds
Once we receive your returned package, you will receive a confirmation email. Refunds are issued to the original payment method within up to 10 business days after the returned item has been received and inspected at our facility. You will be notified once your refund has been processed.
If more than 15 business days have passed since we approved your return, please contact us at contact@edynrow.com.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately upon reception at contact@edynrow.com. Include your order number, photos, and a brief description of the issue.
For defective or incorrect items, you will receive a full refund — no return shipping required. We will confirm the issue and process your refund promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom or personalized products, and personal care goods. We also do not accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition as received — unworn, unused, with tags, and in original packaging. Proof of purchase is required.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact@edynrow.com. Please ensure your request is made before your order has been processed or dispatched.
Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact our customer service team at contact@edynrow.com for assistance.
Company Information
- Website: edynrow.com
- Company name: SATM Marketing LLC
- Business Address: 1940 Broadway, Suite 314C, Boulder CO 80302, US
- Warehouse Address: 112 W 38th St, New York, NY 10018, US
- Phone: +1 719-341-7370
- Email: contact@edynrow.com
- Customer service hours: Monday to Friday, 9:00AM – 5:00PM (EST)
- Response time: We aim to respond to all inquiries within 24 hours on business days.
Last updated: May 2026